COvid-19
information &
Resources
Stay tuned to this page for further updates as this is an extremely dynamic situation.
All medical-related questions about COVID-19, preventative measures to lower risk and exposure, and the latest up-to-date information on the current situation of the impact on Utah, should be directed to the Utah Department of Health (UDOH), 1.800.456.7707 or visit health.utah.gov .
Current Announcements
9:00 am Update, May 13
In response to the impact COVID-19 has had on the 2019-20 season and to provide confidence in planning for the 2020-21 season, we are announcing our Passholder Promise which includes:
RENEWAL CREDIT: 2019-20 season passholders will receive a renewal credit toward a 2020-21 season pass.
REFUND AVAILABLE – Buy with Confidence: Snowbird will issue a full refund before December 1, 2020 for any passholder who has not used their 2020-21 pass and desires a refund for any reason.
BEST PRICING: Best pricing on 2020-21 season passes has been extended through July 31, 2020.
FLEXIBLE PAYMENT PLAN: A newly designed payment plan is available for ease and flexibility.
2020-21 Season Passes are now on sale and the renewal credit value is based on the type of product purchased for the 2019-20. For more information, visit snowbird.com/passholder-promise/.
We’re also announcing that we will not be re-opening for the 2019-20 winter season. We exhausted every possible method of re-opening for skiing and riding. However, based on other resorts remaining closed and the population center right here in the Wasatch Front alone, there is no way we could mitigate the potential of being overrun and creating an unsafe situation. We don’t feel like we would be living up to our longstanding commitment of protecting the wellbeing of our employees, guests and community.
Starting on Saturday, May 16, Snowbird terrain will open for uphill traffic. Backcountry conditions exist and social distancing is required. All facilities at Snowbird are closed.
We are working toward re-opening for summer activities on Saturday, June 20, conditions permitting.
We continue to focus on doing what we can to keep our staff, guests and communities safe and healthy and we appreciate your patience and support as we navigate the COVID-19 health crisis in anticipation of a return to living the adventure lifestyle, doing what we love with the ones we love.
9:00 am Update, April 2
COVID-19 is impacting all of us in different and personal ways, and we extend our thankfulness and appreciation to our community and in particular to the healthcare workers for their role on the front lines.
Specific to Snowbird, the effort to slow the spread of COVID-19 first meant a temporary suspension of operations which, with the escalating seriousness of the public health crisis, ultimately resulted in our indefinite suspension of operations on March 21, 2020.
Following this difficult but correct decision, we’ve continued to focus on serving and supporting our staff, guests and community to help ensure the safety of all. This has included supporting our staff and guests to safely return home, winding down critical on-mountain operations, donating 10,000 pounds of food to our staff and transitioning our staff to work-from-home and safely socially distance.
In addition to our number one priority being the wellbeing of our staff, guests and community, we are taking these actions because of our long-standing commitment and desire to be an upstanding member of the Salt Lake City community. And while we’ve been focused on doing what we can to support our community, please know we’ve not lost sight of our loyal guests and passholders.
Though our 2019-20 winter operations are indefinitely suspended, our desire to retain your trust and loyalty is stronger than ever. We hope to be in touch by early-May with a plan that addresses this season and expresses appreciation to all of our passholders.
We deeply appreciate your loyalty and patience as we navigate these unchartered waters with a focus on solving the dynamic, real-time challenges COVID-19 presents day-to-day. Please continue to be safe and well.
3:27 pm Update, March 23
Snowbird’s goal is, and continues to be, to keep employees, guests and the local community safe in the midst of the COVID-19 public crisis. We were recently notified that a day guest, not lodging at Snowbird, tested positive for COVID-19. On March 12, the guest skied at Snowbird and dined at The Summit. Due to patient confidentiality, we are unable to determine which lifts this guest rode. During this time, information is paramount and the sharing of it is essential. Please take any necessary precautionary measures that you see fit.
Here is the key information to consider:
- The guest did not lodge at Snowbird
- Skied at Snowbird, dined at The Summit: March 12, 2020
- Symptoms noticed: March 16, 2020
- Positive results reported: March 22, 2020
8:00 am Update, March 21
We have continued to monitor the dynamic and unprecedented COVID-19 public health crisis and, as a result of the unfolding events surrounding it, our team has made the careful determination to extend the suspension of our operations indefinitely. We are closed for now and, while we cannot underestimate the extreme fluidity of our current situation, our goal is to reopen when we can.
We continue to share the same belief as many of you – that spending time in the mountains, enjoying nature and the outdoors is important to leading a fulfilling life, and this is why we will continue to monitor the situation with the hope of being able to resume operations when the COVID-19 threat subsides.
We realize this decision will certainly be disappointing to many, but this is a serious situation and closing our operations for now marks a significant step to help stop the spread of COVID-19. During this time, we encourage everyone to do their part to enable social distancing, an important step to mitigate the risks associated with COVID-19.
Our ultimate goal is for us all to have a healthy return to the mountains, to ski, ride, hike, bike and play after this situation improves. We thank you for your patience and understanding in this situation. Please stay safe so that we may enjoy more days adventuring and doing what we love with those we love for many years to come.
2:00 pm Update, March 15
As you know, given the quickly evolving COVID-19 situation, Snowbird has suspended on-mountain ski and snowboard operations from March 15 - 22, 2020. We are now working toward closing all resort amenities for that same timeframe, including hotel and restaurant services.
We are asking that all guests please check-out tomorrow, Monday, March 16, by 2 pm.
For dining options through tomorrow morning, please visit our dining page for the latest openings.
Snowbird Central Reservations is working with guests whose vacations have been impacted by this unfortunate situation. We anticipate heavy call volume over the next several days and appreciate your patience as we work hard to respond to all inquiries. Please reach them at 1.800.453.3000 or lodging@snowbird.com .
From those of us in the Snowbird family who love being on the mountain as much as you, we sincerely apologize for the inconvenience this short notice will undoubtedly create. We look forward to welcoming you back to Snowbird as circumstances improve.
9:24 pm Update, March 14
At Snowbird our top priority - the health and safety of our staff, guests and local community - remains our top priority and for this reason Snowbird will suspend all on-mountain operations starting tomorrow, March 15, through March 22, during which time we will continue to monitor the situation and reassess our approach for the rest of the season
The suspension will include all lift operations, on-mountain food and beverage and rental services. Snowbird lodging and village restaurant facilities will remain open to serve the guests who are on site.
“Tonight we made the excruciating decision to suspend our on-mountain operations as a necessary step for us to take in support of our community’s efforts to limit the spread and risks associated with COVID-19,” said Dave Fields Snowbird President and General Manager. “We understand and apologize for the significant impact this will have on our customers and employees.”
Given the extenuating circumstances related to COVID-19, Snowbird will be working with guests to modify reservations. We anticipate heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.
2:00 pm Update, March 13
As you are likely following the COVID-19 news, we want to provide you with an update on our course of action. We are monitoring the dynamic situation and will continue to follow the advice and guidance of federal and state officials and health agencies.
We are committed to doing what we can to maintain our operations in ways that responsibly take into consideration the needs of our employees and guests. We are doing so because it is our foundational belief that it is beneficial for the soul to live and enjoy the adventure lifestyle—and this is particularly the case in times like this, when anxiety and stress are high.
There are many ways skiing and riding can be enjoyed while we simultaneously implement a number of actions to protect the health and wellbeing of the internal and external Snowbird family. We continue to strictly reinforce our sanitation practices throughout the resort, including such things as regular and thorough cleaning in common areas, including surfaces and items that are most likely to be touched frequently, hand sanitizing stations in common areas, and more frequent and visible reminders for guests and employees to help us keep our community safe by proper and frequent handwashing and staying home if not feeling well.
The majority of our operations and services are currently available and we plan to maintain operations through the spring. So that we may do so, we are taking a number of actions to limit potential risks. These actions include:
- The Aerial Tram is temporarily closed to adhere with the Governor’s social-distancing recommendations;
- Additional sanitation stations have been installed throughout the resort;
- Canceled March events that would bring large numbers of people together, including IFSA Junior Nationals, IFSA Freeride World Qualifiers 2, Bird Banked Slalom, Live Music at the Plaza Deck and more ;
- At SeventyOne , the breakfast buffet is now served instead of a self-serve format;
- Self-serve salad bars are temporarily closed but pre-made salads are available.
The Intermountain Healthcare Clinic at the Snowbird Center does not have testing resources available for coronavirus screening. Guests with specific medical concerns should follow the testing guidelines from the Utah Department of Health.
If you need to make changes to your reservations, contact us at 1.800.232.9542 .
We take this situation seriously and are doing everything we can to maintain our operations so that you may enjoy more great days out on the mountain, doing what you love with those you love. Please stay tuned to this page for further updates as this is an extremely dynamic situation.