PASS Terms & Conditions

Know before you buy.

Know before you buy.

General Terms & Conditions

  •  Fraudulent use of a pass or violation of mountain policy may result in prosecution and/or loss of lift privileges with no compensation. 
  • A 1-time RFID media fee of $5 for new pass media will be charged when you pick up your pass. Your new RFID pass will be usable for up to 5 years; buy now and you can reload online in future years.
  • Ten-2-Share passes are transferable, but can only be used by 1 person per day. No credit will be given for unused days. Resale or attempted resale of Ten-2-Share passes as a whole, or any single day, is strictly prohibited and will result in immediate forfeiture of the pass with no refund or financial compensation by Snowbird. 

Season Pass Refund FAQ

You will get 100% of your money back, excluding credits, vouchers, or discounts, if your pass is unused in the winter season and you submit a cancellation request on or before December 1, 2020.

If your pass product is unused, you are be eligible for a refund. Simply email tickets@snowbird.com on or before December 1, 2020 or mail a cancellation request to the following mailing address (and postmarked on or before December 1, 2020), Snowbird Ticket Office, 9385 S Snowbird Center Dr, Snowbird, UT 84092, stating that you would like to cancel your pass product purchase.  Please include each passholder’s name along with their Pass numbers or order confirmation number. Funds associated with any refund will be credited to the originating payment method. If that payment method is no longer valid, it is the purchaser’s responsibility to make notification at time of cancellation. 

The refund includes any amount you paid at the time of purchase of your 2020/21 pass product and excludes any credits, vouchers or discounts applied at time of purchase. 

If you request in writing to cancel your pass on or before December 1, 2020, you will receive all funds you paid, excluding any credits, vouchers, or discounts used during the original purchase, up until the date of cancellation request. Your pass will then be cancelled and will not be valid for the 2020/21 winter season. 

Refunds are available for passes that have not been used during the 2020-21 winter season. If your pass was used during the 2020 summer season, then summer usage will be deducted from any refund amount as follows: (a) $100 will be deducted from any refund amount for each Cliff Lodge complimentary night usage and (b) $25 per day will be deducted from any refund amount for summer activities, mountain bike and/or Tram/chairlift ride usage.

No. The 2019/20 renewal credit for passholders are valid for the 2020/21 winter season only. They have no cash value, are non-refundable, and non-transferable. 

Based on the complexities around the COVID-19 pandemic, and our desire to provide a good solution for our pass holders, we will announce our plan for the future before the December 1, 2020 refund deadline.  

 Once you receive the refund for your pass, your pass will be inactivated and cannot be used for the 2020/21 winter season. However, if you decide later to ski or ride at Snowbird in the 2020/21 winter season, you may certainly purchase any of our pass or ticketed products at the price offered on the date you intend to repurchase. 

Snowbird Resort Pass Holder Promise
Terms & Conditions 2020/21 Winter Season

Last Updated: May 10, 2020

For the purpose of these Terms & Conditions (these “Terms”), Snowbird pass products consist of the following for the 2020/21 winter season (each, a “Season Product” and, collectively, “Season Products”):  Summit Pass, Superior Pass (including the Ikon Pass), Alta-Bird Pass (including the Ikon Pass) and Ten-2-Share Pass.  Please read these Terms carefully. These Terms constitute a binding agreement between you, the purchaser of a Season Product(s), and Snowbird Resort LLC and affiliates (“we”, “us” or “Resort”).  By purchasing a Season Product(s), you agree to these Terms.

SECTION 5 OF THESE TERMS INCLUDES A RELEASE
BY YOU OF CERTAIN POTENTIAL CLAIMS AGAINST US.

  1. Unused Season Products for the 2020/21 winter season that are purchased in advance, either by payment in full or by payment plan, are fully refundable provided a written notice of cancellation is submitted in accordance with these Terms on or before 12/1/2020 (a “Cancellation Request”).  A Cancellation Request must be made in writing by the purchaser of the Season Product(s) and either emailed to tickets@snowbird.com or mailed to the following mailing address (and postmarked on or before 12/1/2020):  Snowbird Ticket Office, 9385 S Snowbird Center Dr, Snowbird UT, 84092.  If a Cancellation Request is submitted in accordance with these Terms on or before 12/1/2020, then any amounts paid toward the purchase of the Season Product(s), excluding vouchers, discounts or credits applied at the time of purchase, will be refunded to the original payment method.  These Terms supersede any other terms and conditions regarding refunds, refundability and non-refundability of Season Products.

  2. If the Season Product was used during the 2020 summer season, then summer usage will be deducted from any refund amount as follows:  (a) $100 will be deducted from any refund amount for each Cliff Lodge complimentary night usage and (b) $25 per day will be deducted from any refund amount for summer activities, mountain bike and/or Tram/chairlift ride usage.

  3. Refunds are not available for Season Products that have been used during the 2020/21 winter season even if a Cancellation Request is submitted in accordance with these Terms on or before 12/1/2020. 

  4. Cancellation Requests for Season Products submitted on or after 12/2/2020 will not be honored under these Terms.

  5. After 12/1/2020, Season Products are non-refundable and non-transferrable unless the Season Products are enrolled in a pass protection or pass insurance program, if any.

  6. If you choose to submit a Cancellation Request in accordance with these Terms on or before 12/1/2020, you are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Resort, any of its parent companies, subsidiaries, affiliates and any of our or their respective officers, directors, employees, contractors, representatives, or agents (collectively, the “Resort Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of (a) the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/21 winter season, including claims you may have for any other or additional forms of refund, voucher, discount, credit, or compensation for your inability to use your Season Product(s) as a result of the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/21 winter season, (b) your inability to use your Season Product(s) or (c) a violation of these Terms.  Submitting a Cancellation Request in accordance with these Terms on or before 12/1/2020 is your sole remedy against any of the Resort Parties in connection with the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/21 winter season or your inability to use your Season Product(s).

    If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”  If you are a resident of another jurisdiction, you waive any comparable statute or doctrine. 

  7. These Terms and the relationship between us will be governed by the laws of the State of Utah in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Utah.  All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or State courts located in the State of Utah.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

Pass Holder Promise Credit Program
Terms & Conditions 2020/21 Winter Season

Last Updated: July 13, 2020

For the purpose of these Credit Program Terms & Conditions (these “Credit Program Terms”), Snowbird Resort (“we”, “us” or “Resort”) pass products consist of the products listed below that provide either access to the Resort throughout the 20/21 winter season (“Season Pass Products”) or a limited number of days to access the Resort throughout the 20/21 winter season (“Limited-Use Products”).  “Season Pass Products” and “Limited-Use Products” are referred to herein together as “Pass Products”.

The Pass Products are subject to these Credit Program Terms below and are defined as follows:

“Season Pass Products” are those products that allow for access to the Resort on a seasonal basis. The Season Pass Products consist of the following, including all applicable age or status variations:

  • Summit Pass
  • Superior Pass

The details of how an In-Season COVID-19 closure will be treated for Alta-Bird passholders will be released jointly by Snowbird and Alta at a later date.

“Limited-Use Products” are those products that allows multiple single use day tickets to be purchased at one time.  The Limited-Use Products consist of the following:

  • Ten-2-Share Pass

Please read these Credit Program Terms carefully.  There is no fee associated with this Pass Holder Promise Credit Program.  Other than as expressly stated herein, all terms and conditions applicable to Pass Product purchases remain in full force and effect.

  1. For Pass Products, if there is qualifying Resort Closure (defined below) and a Credit Trigger (defined below) occurs for the applicable Pass Product, amounts paid toward the purchase of a qualifying Pass Product, excluding vouchers, discounts or credits applied at the time of Pass Product purchase if such voucher, discount or credit was issued due to a COVID-19 closure in the 19/20 winter season, will be credited as described below toward the purchase of any qualifying Pass Product available for sale by Resort in the 21/22 winter season (a “Season Pass Credit”).  A holder of a Pass Product is entitled to a single Season Pass Credit.  A Season Pass Credit owed to the holder of a Season Pass Product will be automatically available.  Notwithstanding anything to the contrary herein, no Season Pass Credit will be issued for a Limited-Use Product if all days have been used on the Limited-Use Product.

  2. A “Resort Closure” is defined as the complete closure of the Resort solely due to or by reason of COVID-19, including, but not limited to, due to or by reason of any order and/or declaration from any government or regulatory body related to epidemics or pandemics, including, without limitation, Covid-19, directly affecting the state or county, as applicable, in which Resort is located.  A “Credit Trigger” is defined as a Resort Closure that occurs for (a) 7 or more consecutive full days at any time during the Credit Window (as defined below) or (b) 30 or more full days total throughout the Credit Window.  Cancellation, interruption or abbreviation of the Credit Window for reasons other than those described in this section do not constitute a Credit Trigger and will not result in a Pass Credit.  Each Credit Trigger requires the Resort to have no services available, including, but not limited to, any service or access to which the Pass Product entitles the holder of the product such as uphill access via chairlift, tram, gondola, or other mechanical conveyance (collectively “Resort Services”) for the entire duration of Resort’s normal daily operating hours, which is considered a full day.  If any 1 Resort Service is available for all or part of a day (other than any food and beverage service), then the Resort is considered open.  If Resort is closed on any day or part of a day due to reasons other than those described in this section, including, but not limited to, high winds, lack of snow, avalanche, road closure, or any weather-related issue, that closure does not qualify as a closure under any Credit Trigger.  A Credit Trigger and Resort Closure applies only to days the Resort is normally scheduled for operations.  For clarity, nothing in these Credit Program Terms is a commitment by Resort to keep any facilities, conveyances (including uphill access), services or amenities open for any particular period of time within any one day, and Resort reserves its right to close any of its services or amenities in its sole and absolute discretion at any time for any reason.  For further clarity, a Resort Closure does not apply in the event the holder of a Pass Product is prohibited from traveling to Resort during the winter season by order and/or declaration of any government or regulatory body related to epidemics or pandemics directly affecting the state or county, as applicable, in which passholder is a resident.  

  3. The “Credit Window” for Season Pass Products and Limited-Use Products is defined as the time period between December 11, 2020 and May 9, 2021 regardless of the target start date and target end date of Resort’s 20/21 winter season. 

  4. The amount of the Season Pass Credit is calculated as follows:

    1. Season Pass Products: The number of days of the Resort Closure divided by the total number of days in the Credit Window multiplied by the amount paid for the Season Pass Product (i.e. price, less the amount of any vouchers, discounts or credits applied at the time of Season Pass Product purchase).

      1. Example 1:  Maria purchased a Season Pass Product for $1049.  A Credit Trigger occurred resulting in a Resort Closure of 40 days.  The number of days in the Credit Window is 150.  Maria will receive a Season Pass Credit of $280 for a 21/22 Pass Product:  (40/150)*$1049 = $280. 

      2. Example 2:  John purchased a Season Pass Product for $1349.  A Credit Trigger occurred resulting in a Resort Closure of 7 consecutive days.  The number of days in the Credit Window is 150.  John will receive a Season Pass Credit of $63 for a 21/22 Pass Product:  (7/150)*$1349 = $63.

      3. Example 3:  Ava purchased a Season Pass Product for $1049.  Ava used a voucher for the Resort equal to $100, which was applied when Ava purchased the Season Pass Product, so the cost of the Season Pass Product to Ava was $949.  A Credit Trigger occurred resulting in a Resort Closure of 22 days.  The number of days in the Credit Window is 150.  Ava will receive a Season Pass Credit of $139 for a 21/22 Pass Product:  (22/150)*($1049-$100) = $139.

    2. Limited-Use Products: The Season Pass Credit applicable to Limited-Use Products shall be calculated by multiplying the amount paid for the Limited-Use Product, (i.e. price, less the amount of any vouchers, discounts or credits applied at the time of Season Product purchase provided the voucher, discount or credit was issued due to COVID-19 closures in the 19/20 winter season) by the pro-rata amount of days remaining on the product and multiplying by the number of Resort Closure days divided by the total number of days in the Credit Window”.

      1. Example 1:  Brian purchased one Ten-2-Share Pass for $599.  A Credit Trigger occurred resulting in a Resort Closure of 35 days.  Brian had used seven days before the Resort Closure.  Brian will receive a credit in the amount of $42: ($599*3/10)*(35/150) = $42.

  5. For holders of Season Pass Products, a Season Pass Credit will be communicated to passholder via the email that Resort has on record for the passholder between May 10, 2021 and May 31, 2021 and will be available for use towards that passholder’s purchase of any one product available for sale by Resort in the 21/22 winter season provided the 21/22 pass product is of equal or greater value to the product to which the 20/21 credit applied (the “21/22 Pass Product”).  For holders of Season Pass Products, the Season Pass Credit will be issued automatically between May 10, 2021 and May 31, 2021, the passholder does not need to apply for or request the Season Pass Credit and the Season Pass Credit will not be available any earlier than such dates.  For holders of Limited-Use Products, a Season Pass Credit will be communicated to passholder via the email that Resort has on record for the passholder within three weeks after the Resort’s closure for the 20/21 season and will be available for use towards that passholder’s purchase of any one 21/22 Pass Product provided the 21/22 Pass Product is of equal or greater value to the product to which the 20/21 credit applied.  For holders of Limited-Use Products, the Season Pass Credit will be issued automatically within three weeks after the Resort’s closure for the 20/21 season, the passholder does not need to apply for or request the Season Pass Credit and the Season Pass Credit will not be available any earlier than such dates. For clarity, a 21/22 Pass Product is of equal or greater value if the access provided by the 21/22 Pass Product is the same as the 20/21 Pass Product, but the holder’s age or status changes in a manner that reduces the price of the 21/22 Pass Product.

    1. Example: Jenny purchased an adult season pass for 20/21 season for $1000. A Credit Trigger occurred resulting in a Season Pass Credit for Jenny in an amount of $300. Jenny turned 65 on May 31, 2021 and qualifies for the 21/22 senior pass. The 21/22 senior pass is less value than the 20/21 adult season pass. Jenny may apply the $300 toward the purchase of a 21/22 Senior Pass.

  6. A Season Pass Credit may be used at any time during which a 21/22 Pass Product is available for sale.  The Season Pass Credit is non-transferable.

  7.  All Season Pass Credits are final.  Once a Season Pass Credit is given between May 10, 2021 and May 31, 2021 for a Season Pass Product, the Pass Product may continue to be used during the 20/21 season if the Resort is open.  Once a Season Pass Credit is given for a Limited-Use Product, the Limited-Use Product is void and cannot be used further.

  8. A passholder who received a Season Pass Credit may use the credit to purchase any Pass Product as long as any Pass Products are still offered for sale by the Resort.  The passholder will be responsible for paying any price difference that may be incurred based on current prices at the time of new purchase.

  9. The Season Pass Credit will not exceed the actual purchase price paid for the Pass Product. 

  10. The Season Pass Credit cannot be redeemed for cash value and no refunds or additional credits will be issued if the purchase price of the 21/22 season pass product is less than the amount of the Season Pass Credit. 

  11.  If there is a price difference between the amount of the Season Pass Credit and the season pass product purchased for the 21/22 winter season for any reason, including price increases, passholder age or eligibility for certain discounts, the purchaser will be required to pay the price difference. Resort will not issue partial refunds or credits if the cost of the 21/22 season pass product is less than the amount of the Season Pass Credit, and any remaining credit amount will be automatically forfeited upon the passholder’s redemption of the Season Pass Credit for the 21/22 season pass product.

  12. Any unused Season Pass Credit amount will expire at such time as 21/22 season pass products are no longer available for purchase.

  13. These Credit Program Terms and the relationship between us will be governed by the laws of the State of Utah in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Utah.  All lawsuits or claims arising out of or relating to these Credit Program Terms must be brought in the Federal or State courts located in the State of Utah.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

Season Pass Office

Location
Snowbird Center
Level 3
801.933.2215
Hours
9 am - 5 pm, Mon - Fri
(Phone Calls Only)