Know before you buy.
General Terms & Conditions
- Fraudulent use of a pass or violation of mountain policy may result in prosecution and/or loss of lift privileges with no compensation.
- A 1-time RFID media fee of $5 for new pass media will be charged when you pick up your pass. Your new RFID pass will be usable for up to 5 years; buy now and you can reload online in future years.
- Ten-2-Share passes are transferable, but can only be used by 1 person per day. No credit will be given for unused days. Resale or attempted resale of Ten-2-Share passes as a whole, or any single day, is strictly prohibited and will result in immediate forfeiture of the pass with no refund or financial compensation by Snowbird.
Season Pass Refund FAQ
You will get 100% of your money back, excluding credits, vouchers, or discounts, if your pass is unused in the winter season and you submit a cancellation request on or before December 1, 2020.
If your pass product is unused, you may be eligible for a refund. Simply email firstname.lastname@example.org on or before December 1, 2020 or mail a cancellation request to the following mailing address (and postmarked on or before December 1, 2020), Snowbird Ticket Office, 9385 S Snowbird Center Dr, Snowbird, UT 84092, stating that you would like to cancel your pass product purchase. Please include each passholder’s name along with their Pass numbers or order confirmation number. Funds associated with any refund will be credited to the originating payment method. If that payment method is no longer valid, it is the purchaser’s responsibility to make notification at time of cancellation.
The refund includes any amount you paid at the time of purchase of your 2020-21 pass product and excludes any credits, vouchers or discounts applied at time of purchase.
If you request in writing to cancel your pass on or before December 1, 2020, you will receive all funds you paid, excluding any credits, vouchers, or discounts used during the original purchase, up until the date of cancellation request. Your pass will then be cancelled and will not be valid for the 2020-21 winter season.
Refunds are available for passes that have not been used during the 2020-21 winter season. If your pass was used during the 2020 summer season, then summer usage will be deducted from any refund amount as follows: (a) $100 will be deducted from any refund amount for each Cliff Lodge complimentary night usage and (b) $25 per day will be deducted from any refund amount for summer activities, mountain bike and/or Tram/chairlift ride usage.
No. The 2019-20 renewal credit for passholders are valid for the 2020-21 winter season only. They have no cash value, are non-refundable, and non-transferable.
Based on the complexities around the COVID-19 pandemic, and our desire to provide a good solution for our pass holders, we will announce our plan for the future before the December 1, 2020 refund deadline.
Once you receive the refund for your pass, your pass will be inactivated and cannot be used for the 2020-21 winter season. However, if you decide later to ski or ride at Snowbird in the 2020-21 winter season, you may certainly purchase any of our pass or ticketed products at the price offered on the date you intend to repurchase. S
Snowbird Resort Pass Holder Promise
Terms & Conditions 2020/2021 Winter Season
Last Updated: May 10, 2020
For the purpose of these Terms & Conditions (these “Terms”), Snowbird pass products consist of the following for the 2020/21 winter season (each, a “Season Product” and, collectively, “Season Products”): Summit Pass, Superior Pass (including the Ikon Pass), Alta-Bird Pass (including the Ikon Pass) and Ten-2-Share Pass. Please read these Terms carefully. These Terms constitute a binding agreement between you, the purchaser of a Season Product(s), and Snowbird Resort LLC and affiliates (“we”, “us” or “Resort”). By purchasing a Season Product(s), you agree to these Terms.
SECTION 5 OF THESE TERMS INCLUDES A RELEASE
BY YOU OF CERTAIN POTENTIAL CLAIMS AGAINST US.
Unused Season Products for the 2020/21 winter season that are purchased in advance, either by payment in full or by payment plan, are fully refundable provided a written notice of cancellation is submitted in accordance with these Terms on or before 12/1/2020 (a “Cancellation Request”). A Cancellation Request must be made in writing by the purchaser of the Season Product(s) and either emailed to email@example.com or mailed to the following mailing address (and postmarked on or before 12/1/2020): Snowbird Ticket Office, 9385 S Snowbird Center Dr, Snowbird UT, 84092. If a Cancellation Request is submitted in accordance with these Terms on or before 12/1/2020, then any amounts paid toward the purchase of the Season Product(s), excluding vouchers, discounts or credits applied at the time of purchase, will be refunded to the original payment method. These Terms supersede any other terms and conditions regarding refunds, refundability and non-refundability of Season Products.
If the Season Product was used during the 2020 summer season, then summer usage will be deducted from any refund amount as follows: (a) $100 will be deducted from any refund amount for each Cliff Lodge complimentary night usage and (b) $25 per day will be deducted from any refund amount for summer activities, mountain bike and/or Tram/chairlift ride usage.
Refunds are not available for Season Products that have been used during the 2020/21 winter season even if a Cancellation Request is submitted in accordance with these Terms on or before 12/1/2020.
Cancellation Requests for Season Products submitted on or after 12/2/2020 will not be honored under these Terms.
After 12/1/2020, Season Products are non-refundable and non-transferrable unless the Season Products are enrolled in a pass protection or pass insurance program, if any.
If you choose to submit a Cancellation Request in accordance with these Terms on or before 12/1/2020, you are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Resort, any of its parent companies, subsidiaries, affiliates and any of our or their respective officers, directors, employees, contractors, representatives, or agents (collectively, the “Resort Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of (a) the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/21 winter season, including claims you may have for any other or additional forms of refund, voucher, discount, credit, or compensation for your inability to use your Season Product(s) as a result of the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/21 winter season, (b) your inability to use your Season Product(s) or (c) a violation of these Terms. Submitting a Cancellation Request in accordance with these Terms on or before 12/1/2020 is your sole remedy against any of the Resort Parties in connection with the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/21 winter season or your inability to use your Season Product(s).
If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.
These Terms and the relationship between us will be governed by the laws of the State of Utah in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Utah. All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or State courts located in the State of Utah. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.