Resort &
Lodging Policies

🏨 The Cliff Lodge.

Cancellation and refund details.

If you run into any issues with your reservation booking at Snowbird please reach out to our Central Reservations team as soon as possible and we will work to get your reservation updated. You can reach Central Reservations at 1-800-453-3000 or by email at lodging@snowbird.com.

Resort Policies

Driving Requirements & The Traction Law

If it's snowing on State Route 210—the road through Little Cottonwood Canyon to Snowbird—the Utah Department of Transportation (UDOT) Traction Law will almost certainly be in effect and with it comes specific driving requirements. This law requires that all vehicles traveling on SR-210 be equipped with proper traction devices. Drivers are notified when the Traction Law is in effect via UDOT road signs, message boards, notifications on the Snowbird App, on snowbird.com and social media feeds.

4-wheel drive or all-wheel drive vehicles must have approved snow tires on all 4 tires on the vehicle, at a minimum.
Approved tires can be identified by an M+S (mud and snow) or a Snowflake symbol on the sidewall of the tire. If you believe your car has adequate tires, we recommend participating in UDOT's Cottonwood Canyon Sticker Program.
Tires must have sufficient tread to be effective.
2-wheel drive vehicles must have 3PMSF tires or tire chains properly fitted on all 4 tires of their vehicle before entering the canyon.
Properly sized tire chains must be in your possession if snow tires are not mounted to your vehicle.

Vehicles / Rental Vehicles

Traction devices are not a standard issue on cars rented within Utah. If you're visiting Snowbird from out of state and renting a vehicle during your stay, verify with the rental company that your reserved vehicle is AWD or 4WD and has M+S or 3PMSF-rated tires on all wheels. Many rental cars participate in UDOT's Cottonwood Canyon Sticker Program—we recommend asking your rental car provider about available cars that have been approved with a sticker.

Enforcement

Police Officers at the entrance of Little Cottonwood Canyon will make the determination of a vehicle's safety based on known road condition information. 2-wheel drive vehicles with 4 mounted snow tires MAY be denied access to the canyon if law enforcement believes they present a hazard to other motorists. Locals can expedite Traction Law screening by participating in UDOT’s Cottonwood Canyons Sticker Program.

Road Closures

Road closures on SR-210 in Utah are managed by the Utah Department of Transportation (UDOT), not by Snowbird.
UDOT is cognizant of the needs of travelers, including skiers, when managing road closures.
Closures are promptly announced and communicated through signs, social media, the Snowbird App, snowbird.com and UDOT's website.
UDOT collaborates with Snowbird and Alta Snow Safety to evaluate driving and avalanche conditions.
Closures occur at any time due to potential hazards, slope testing, unsafe driving conditions, rescues or maintenance.
The Sheriff's Department assists in implementing closures using gates and vehicles.
Interlodge travel restrictions are in place during snow instability or slope testing.
Interlodge restrictions limit movement and prohibit parking in specific areas.

SR-210 is under the jurisdiction of the Utah Department of Transportation (UDOT), which is responsible for plowing, repairs, signs and avalanche hazard forecasting.

Interlodge and road closures go into effect for the safety of our guests and staff. Snowbird cannot control the weather. We highly recommend purchasing travel insurance, as reservations and tickets are non-refundable in the event of weather delays.

Cashless Policy

All points of sale at Snowbird lodging properties, restaurants, retail stores, The Cliff Spa, summer activities, parking & valet accept credit, debit and mobile payments.

Reverse ATMs are available at no charge and can be found at the Snowbird Center on Level 1 next to Wings and on Level 2 in the Snowbird Center lounge, along with The Cliff Lodge lobby. Prepaid debit cards obtained from the Reverse ATMs are accepted anywhere, not just at Snowbird.

Weapon & Bag Policy

Firearms, ammunition, knives and weapons of any kind are prohibited. We reserve the right not to allow any bag, parcel or other item and to deal with any unattended object, bag or luggage in such a way as we consider appropriate.

Outside Alcohol Policy

Outside alcohol is strictly prohibited within designated special event areas where alcohol is being served. It is not allowed to be brought into or taken out of these areas under any circumstances.

Smoking Policy

At Snowbird, we strive to provide a clean and healthy environment for all our guests and staff members. As part of our commitment to promoting wellness and ensuring the comfort of everyone on our property, we have updated our smoking policy. Please take note of the following changes:

Non-Smoking Resort: Snowbird is a non-smoking resort, which means smoking is prohibited in all indoor areas.
Outdoor Smoking: Smoking is only permitted in designated areas located at least 25 feet away from any entrance, exit, window or air intake to prevent the intrusion of smoke into the premises.
No Vaping: In addition to traditional smoking, we also prohibit vaping on the property. This includes the use of e-cigarettes, vape pens and any other vaping devices.
No Marijuana Use: The use of marijuana is not allowed anywhere on Snowbird's premises. Regardless of its legal status in certain jurisdictions, we maintain a strict no-marijuana policy to ensure compliance with local laws and regulations, as well as the comfort and well-being of all our guests and staff.
A room-recovery fee of $250-$500 will be charged for smoking in guest rooms, on balconies or on patios at Snowbird. We kindly request your cooperation in adhering to these updated policies. If you have any questions or require further clarification, please don't hesitate to contact our staff.

Pet Policy

Snowbird is located within the Salt Lake City Watershed Area, which supplies drinking water to residents; therefore, it has a strict dog policy in alignment with local regulations.

Dogs are not allowed in the watershed area, except for specific permitted dogs, such as:

Search and rescue dogs
Law enforcement dogs
Service dogs meeting ADA requirements
Dogs with a permit from the Salt Lake County Division of Animal Services
Service dogs must be individually trained and under control at all times.
Owners are responsible for proper waste disposal.
Staff may ask limited questions to verify service animal status.
Out-of-control animals may be removed.
For more details, please refer to the full policy and resources provided.

For more information, visit keepitpure.com and ADA.gov.

Lodging Policies

To check into any Snowbird lodging property, you must be 21 years of age or older.
Hotels are staffed 24 hours every day.
Full payment is required at the time of booking.

Guest Requests

While we strive to accommodate all guest requests, please understand they are based on availability and cannot be guaranteed.

Check-In

Our check-in process begins at 4 pm. Room readiness may sometimes face delays due to various factors. Rest assured, we'll accommodate you as soon as your room is ready. We value your patience.
Early check-ins may be requested but are not guaranteed.
Photo identification is required at the time of check-in and must match the name associated with the reservation.
A credit card deposit of $60 per night in summer and $100 per night in winter is required. Credit cards are recommended, and debit cards are not recommended for authorization at check-in.

Check-Out

Check-out time is 11 am for all properties except for The Cliff Club and Iron Blosam, where check-out is at 10 am.
Late check-outs are not guaranteed but may be possible by request, and will incur an additional fee.

Cancellation Policy

Certain packages and rates may have different cancellation policies, check your confirmation letter for details.

Winter Cancellation Policy (December - April)

Reservations are fully refunded up to 30 days prior to the arrival date.
Changes or cancellations made 29 to 15 days prior to the arrival date incur a maximum penalty of 2 nights, particularly if these changes result in a devaluation of the reservation.
Changes or cancellations made 14 days or less from the arrival date render the reservation fully nonrefundable. Early departures, late arrivals, or no-shows are considered cancellations and are nonrefundable.
We highly recommend purchasing trip insurance, especially as the top three reasons for cancellation within the penalty period are injury, illness, or adverse weather conditions.

Summer Cancellation Policy (May - November)

Reservations are fully refunded up to 3 days prior to the arrival date.
Changes or cancellations made 2 days or less from the arrival date incur a maximum penalty of 1 night, particularly if these changes result in a devaluation of the reservation.
The reservation becomes fully nonrefundable on the arrival date. Early departures, late arrivals, or no-shows are considered cancellations and are nonrefundable.
We highly recommend purchasing trip insurance, as the top three reasons for cancellation within the penalty period are injury, illness, or adverse weather conditions.

Travel Insurance Provided by Travel Guard

Travel Guard offers coverage to help protect your vacation investment in case of unexpected weather events or other situations.
Visit Travel Guard to learn more.
Coverage is offered by Travel Guard Group, Inc., and limitations apply; please visit Travel Guard Disclaimer for the full disclaimer.
Trip insurance is provided by AIG and is highly recommended for advance purchase. For detailed coverage information, check the Policy of Insurance at the time of checkout or contact 877-249-5376 for specific details.

Resort fees help cover the use of:

Reservation totals include all taxes and a resort fee per night in our rates.

Conservation Contribution: A portion of the resort fee is matched by a congressional grant through the National Forest Foundation, supporting initiatives such as the Cottonwood Canyons Foundation.
High-Speed Wireless Internet: Available in lodging rooms and most public spaces.
Self-Parking: Complimentary parking at all lodges.
Designated Pools and Hot Tubs: Access to designated pool areas.
Fitness Rooms: Use of fitness facilities (The Cliff Spa facilities are not included and are available by reservation for an additional fee).
Robes: Complimentary robes in The Cliff Lodge East Wing.
Laundry Facilities: Access to on-site laundry facilities.
In-Room Coffee: Coffee provided in lodging rooms.
Business Center: Computer usage, including faxing and boarding pass printing.
Library and Games: Use of library and games.
EV Charging Station: Charging station for electric vehicles.
Resort Shuttle: Convenient shuttle transportation to and from the Snowbird Center and Creekside.
Winter Amenities: Ski/ride lockers available per room in all lodges. Ski storage is available on the Plaza Deck at the Snowbird Center.

What is an Interlodge Event?

An Interlodge event occurs when snow levels are high and avalanche danger is extreme, resulting in the confinement of Snowbird patrons and employees to resort buildings during avalanche work.
During an Interlodge, road access to Snowbird is shut down while avalanche work is performed by UDOT.
Travel outside of the buildings at Snowbird, including being in vehicles, is illegal during an Interlodge event.

Straight-Line Travel During an Interlodge Event

"Straight-line travel" permits guests to walk from one lodge or center to another but does not allow access to parking lots or other outdoor areas.

Staying Updated During an Interlodge

Snowbird App: Receive SMS push notifications for up-to-date news and alerts regarding Interlodge protocol, road conditions and lift openings/closures. Download the iOS or Android version.
@SnowbirdAlerts Twitter: Find all app alerts on our @SnowbirdAlerts Twitter account.
Mountain Report: Check the Current Conditions section for reports on hazardous road conditions, closures and Interlodge proceedings.
In-Resort TVs: Alert updates will be available in common areas of the Snowbird Center, The Cliff Lodge and on the in-resort Snowbird TV channel in each hotel room.
Violating Interlodge under Alta town ordinances is a Class B Misdemeanor punishable by up to a $1,000 fine and 6 months in jail.
While most Interlodges are planned based on snow forecasts, severe storms or rogue avalanches may result in multi-day Interlodge conditions. Snowbird works to resume normal tram and lift operations for the next morning, and key resort personnel may be allowed to travel up the canyon.