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ADA Accessibility

On-Mountain Service Animal Policy

Pursuant to the Americans with Disability Act (ADA), it is Snowbird’s policy that service animals (which as defined under the ADA can only be dogs or miniature horses) are not permitted on chairlifts at the resort during the ski season, based on the legitimate safety requirements determined by Snowbird regarding the safety of other guests and employees, as well as for the safety of the service animal itself. For the same reasons, Snowbird does not allow service animals to accompany guests skiing or snowboarding on mountain trails and ski runs, and all skiing and snowboarding terrain at the resort. This policy of restricting service animals on both chairlifts and accompanying guests while using Snowbird’s skiing terrain also applies equally to all other animals, including pets and emotional support animals. Pets that are not service animals are already restricted from Little Cottonwood Canyon due to the Watershed Protection Ordinance .

Service animals are permitted on the Snowbird Tram when it is open to the public, and guests with service animals who access the mountain via the Snowbird Tram will download back to the Snowbird base area via the Snowbird Tram as well. If a guest with a service animal seeks to visit an area of the mountain for a special event that is not accessible via the Snowbird Tram, or the Snowbird Tram is not in operation to the public, Snowbird will provide alternative transport to the venue on the mountain through an on-mountain vehicle (snowmobile, OHV, truck or other vehicle), depending on the mountain location, weather conditions and other variables. Given the unique winter environmental conditions, extreme terrain and weather conditions, Snowbird recommends that guests provide as much advance notice as possible when seeking a unique accessibility to a location or venue on the mountain that may not be accessible via the Snowbird Tram.

At all times, the service animal must be under the control of its handler. The service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals or other effective means).

Authorized personnel will request the service animal be removed from the premises if:  (1) The animal is out of control and the animal’s handler does not take immediate effective action to control it; or (2) The animal is not housebroken.  If the service animal is removed, Snowbird will make all reasonable efforts to give the individual with a disability the opportunity to participate in the services or activities without having the service animal on premises. 

Website Accessibility

Snowbird is committed to facilitating the accessibility and usability of its digital properties for people with disabilities. Snowbird is in the process of implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. Our websites will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers and with users with disabilities who use these technologies.

Contact Snowbird with Your Accessibility Questions

Please be aware that our efforts are ongoing. If at any time you have specific concerns or questions about the accessibility of any particular webpage owned by Snowbird, please contact us at marketing@snowbird.com.

If you do encounter an accessibility issue, please be sure to specify the webpage in your email and we will make all reasonable efforts to make that page accessible for you.