Plan your visit.
Should your plans change, we request the courtesy of a change or cancellation notice at least 4 hours in advance of your scheduled time. Late cancellations will be charged 50% of the fee. The full-price of each service, class, or Spa Access Pass will be charged for no-show appointments. The reservation owner is responsible for all unpaid charges.
Please arrive a minimum of 15 minutes early for your scheduled service or class. Late arrival to a service may result in a reduction of treatment time out of consideration for the next guest, however the full treatment price will apply. Reserved spots in classes will be held for 5 minutes before being offered to waitlisted guests. Spa Access Passes have a 30-minute grace period before and after your scheduled arrival time. After 30 minutes, reserved Passes will be charged full price and openings will be offered to waitlisted guests.
Robes and sandals will be offered upon check-in. Bathing suits are required for the swimming pool, hot tub and steam room. Towels will be provided.
- Alcoholic beverages and glass containers are prohibited inside the Spa. You are welcome to bring a light snack to enjoy at the Spa, but please be mindful and considerate of other guests. Smoking is not permitted anywhere at The Cliff Spa.
- The spa environment is one of tranquility and relaxation, so please respect other guests’ right to privacy and quiet. We ask that you leave all cellphones, computers and speakers outside the spa. If you must have these items with you, please turn off ringers and avoid phone conversations in our solarium and quiet areas. The use of cameras is prohibited inside the locker rooms.
- Some spa treatments are not recommended for those experiencing any of the following: sever altitude adjustment symptoms, physical injury, recent surgery or ongoing medical treatment, pregnancy, high blood pressure, influence of alcohol or drugs or sensitivity to heat. Please inform us of any medical indications that your provider should be made aware of at the time of booking so we may optimize your experience and serve you safely.
- The Cliff Spa reserves the right to refuse service to anyone.