Operation Stay Safe.
At Snowbird, our guiding principle is the health and safety of our employees, guests and local community. We are committed to maintaining our operations responsibly and have developed Operation Stay Safe in response to COVID-19. The policies are provided with guidance and knowledge from the Centers for Disease Control and Prevention (CDC), Salt Lake County Health Department (SLCoHD) and the State of Utah.
Operation Stay Safe includes all of the actions we are taking to prioritize the wellbeing of our guests, employees and community for the duration of the season. As this is a dynamic situation, we will be frequently adjusting our safety policies and operations to protect our employees and guests.
COVID-19 Safety Policies
Some of the measures Snowbird is taking:
- Screen employees daily for COVID-19 symptoms before starting their shift and ask them to stay home if they are feeling ill or have been exposed to someone with the illness.
- Require all employees to wear a face mask at all times while on the property, regardless of position, and gloves where appropriate.
- Allow employees to work from home if appropriate.
- Install plexiglass barriers between guests and employees where possible, such as at front desks, restaurants and shops.
- Clean and disinfect high-touch surfaces frequently and provide hand sanitizing stations throughout the resort.
- Implement physical distancing measures in waiting lines and other similar areas of the resort.
- Provide hand sanitizing stations throughout the resort.
- Reserve the right to limit the number of guests/participants in any area of the resort as needed.
- Relax cancellation policies to encourage guests who don’t feel well to stay home.
Some of the measures Snowbird is asking of our guests:
- Masks will be required in all indoor spaces, except when seated to eat or drink, and outdoors when 6 feet of physical distance cannot be maintained. Whether you are riding a bus, waiting in a lift line, loading and riding a chairlift or the Aerial Tram, or entering our facilities, you will be required to wear a face covering. Neck gaiters are not acceptable face coverings for the Aerial Tram; a mask must be worn. Masks are available for guests upon request.
- Stay home if you are displaying signs of respiratory illness or have a fever.
- Comply with physical distance guidelines and remain at least 6 feet apart from others unless you are from the same household.
- Book all activities in advance online or by phone to prevent unnecessary in-person transactions.
- Wash hands or use sanitizer frequently.
- Pay with credit card or mobile payment rather than cash.
- Don’t congregate/spectate in common areas.
Additional measures for specific Snowbird facilities:
- Implement an online parking reservation system.
- Include parking reservations with Mountain School, Wasatch Adaptive Sports and The Cliff Spa advance bookings. Guests staying at a Snowbird lodging property (The Cliff Lodge, The Cliff Club, The Lodge at Snowbird, The Inn and Iron Blosam) do not need a parking reservation.
- Confirm QR code of every vehicle upon entry to Snowbird parking lots.
Additional measures Snowbird is asking of our guests:
- Require a parking reservation prior to arrival.
Enhance hotel room cleaning with a focus on high-touch surfaces including door handles, kitchen areas, refrigerators, faucets, toilets, remote controls, directories, telephones and alarm clocks.
- Clean and disinfect high-touch surfaces frequently in common areas such as fitness centers, swimming pools, hot tubs, elevators, stairwells, restrooms and escalators.
- Sanitize payment systems, pens and front desk area after every guest.
- Remove non-essential items from hotel rooms including magazines, notepads and pens.
- Allow hotel rooms to sit vacant for 24 hours between guest stays, whenever possible.
- Set aside a wing of The Cliff Lodge that serves as quarantine and isolation accommodations for guests that test positive while staying at the resort.
- Close all game rooms.
- Reduce indoor and outdoor seating capacity to state guidelines.
- Reconfigure conference spaces at Creekside and the Snowbird Center for additional seating.
- Offer additional grab-and-go and takeout options.
- Provide guests with a digital menu or single-use menus that are then recycled.
- Sanitize payment systems and pens after every guest.
- Provide new glassware for drink refills.
Additional measures Snowbird is asking of our dining guests:
- Make reservations in advance and avoid placing to-go orders in prime times.
- Dine with a maximum of 10 people in your party.
- Reduce the number of guests at The Cliff Spa to a maximum of 20 people.
- Require guests to wear face coverings while at The Cliff Spa and have their temperature recorded by a touchless thermometer prior to entry. Guests who present a fever of 100.4° or higher will need to reschedule any services or classes.
- Clean and disinfect high-touch surfaces frequently including locker rooms, fitness centers, swimming pool & hot tub areas, service counters and door handles.
- Sanitize tools and equipment after each service.
- Sanitize payment systems, pens and front desk area after every guest.
Additional measures Snowbird is asking of our Cliff Spa guests:
- Book all activities in advance by phone to prevent unnecessary in-person transactions. Reservations are required to enter The Cliff Spa.
- Sanitize changing rooms between each guest. Changing rooms will only be open upon request.
- Sanitize payment systems, pens and shopping baskets after every guest.
- Change gloves after each contact with an un-sanitized surface while assisting guests, such as after handling cash or assisting with a fountain soda purchase.
- Provide plastic utensils and individual condiment packages if requested by a guest.
- Provide new cups for drink refills.
- Clean and disinfect high-touch surfaces frequently including counters, point-of-sale terminals, door handles.
- Limit access to some areas of the operations, such as the Liquor Store and coffee/soda fountain station at General Gritts and Cliff Sundries.
- Begin season with private lessons only. We plan to offer half-day group lessons in late-December and half-day multi-week kids' group lessons in January for kids (age 7 & over) and adults.
- Stagger meeting locations and times at outdoor meeting areas.
- Discontinue rental gear offerings through Mountain School.
- Reduce the number of employees and children in Mountain School programs.
Additional measures Snowbird is asking of our Mountain School guests:
Require advance reservations.
- Sanitize boots and helmets after each use.
- Greet guests outside rental shops to verify their reservation. Entry to the shop will be metered to enable appropriate distancing inside.
- Remove and replace seating with a standing boot-fit station to speed the rental process and reduce touch-points.
Additional measures Snowbird is asking of our rental guests:
- Require advance rental reservations.
- Install pick-up boxes around the resort base areas for on-site ticket pick-up.
Riding the Aerial Tram:
- Tram cabins are limited to 25 people, which is 25% of typical winter capacity, and high-touch points are disinfected before each ride. Allow 5 people allowed through the Tram side door (included in the 25).
- Before each trip, touch-point areas and handrails are disinfected.
- All windows are open throughout the trip.
- Protective plexiglass shield installed between Tram operator and passengers.
- Extending maze designs and enhancing lateral spacing in lift lines.
- Guests will self-group and load chairlifts with their traveling party. Lift attendants will not require guests to ride a chairlift with people they do not know.
Additional measures Snowbird is asking of our skiing and riding guests:
- Purchase your lift ticket ahead of time and use Snowbird's contactless pick-up boxes.
- Sign your season pass waiver in advance at snowbird.com/waiver2020 .
- Neck gaiters are not acceptable face coverings for the Aerial Tram; a mask must be worn. Guests will be required to wear masks while in line, as well as during loading and unloading of lifts.