

Lodging
Lodging
Lodging
Cancellation and refund details.
If you run into any issues with your reservation at Snowbird, please reach out to our Central Reservations team as soon as possible and we will work to get your reservation updated. You can reach Central Reservations at 1-800-453-3000 or by email at lodging@snowbird.com.
We highly recommend purchasing trip insurance, especially as the top three reasons for cancellation within the penalty period are injury, illness or adverse weather conditions.
Lodging Policies
- To check into any Snowbird lodging property, you must be 21 years of age or older
- Hotels are staffed 24 hours every day.
- Full payment is required at the time of booking.
Guest Requests
While we strive to accommodate all guest requests, please understand they are based on availability and cannot be guaranteed.
Check-In/Check-Out
Check-In
- Our check-in process begins at 4 pm. Room readiness may sometimes face delays due to various factors. We'll accommodate you as soon as your room is ready. We value your patience.
- Early check-ins may be requested but are not guaranteed.
- Photo identification is required at the time of check-in and must match the name associated with the reservation.
- A credit card deposit of $60 per night in summer and $100 per night in winter is required. Credit cards are recommended, and debit cards are not recommended, for authorization at check-in.
Check-Out
- Check-out time is 11 am for all properties except for The Cliff Club and Iron Blosam, where check-out is at 10 am.
- Late check-outs are not guaranteed but may be possible by request, and will incur an additional fee.
Cancellation Policy
Reservation Policies
- Certain packages, promotions, specials and third-party bookings may have different cancellation terms. Please refer to the official confirmation letter, as it outlines the specific policy that applies to your reservation.
- Guests are responsible for reviewing their confirmation letter for accuracy within 24 hours of booking. Requests for changes should be made as soon as possible, as modifications may be subject to applicable cancellation policies and penalties.
- Reservation policies are applied consistently and, for the fairness of all guests, cannot be adjusted based on individual circumstances.
- Purchasing travel insurance is strongly recommended to help protect against unexpected situations, including, but not limited to, injury, illness, weather events, flight cancellations or travel delays, as our policies do not change under these circumstances.
- For early- and late-season stays, please note that weather and mountain conditions are beyond our control, and lift operations or skiing conditions cannot be guaranteed.
- By completing a reservation, guests acknowledge and accept all terms, policies and conditions associated with their booking.
Winter Cancellation Policy (December 1 – April 30)
- 30 or more days prior to arrival: Reservations are fully refundable.
- 29 to 15 days prior to arrival: Changes or cancellations may incur a penalty of up to two nights, particularly if the change reduces the overall value of the reservation.
- 14 days or less prior to arrival: Reservations are fully non-refundable.
- Early departures: Any unused nights are non-refundable.
- Late arrivals: Missed nights are non-refundable.
- No-shows: Reservations are non-refundable.
Summer Cancellation Policy (May 1 – November 30)
- 3 or more days prior to arrival: Reservations are fully refundable.
- 2 days or less prior to arrival: Changes or cancellations may incur a penalty of up to one night, particularly if the change reduces the overall value of the reservation.
- Day of arrival: Reservations are fully non-refundable.
- Early departures: Any unused nights are non-refundable.
- Late arrivals: Missed nights are non-refundable.
- No-shows: Reservations are non-refundable.
Travel Insurance with Travel Guard
A Travel Guard travel insurance plan can help protect your vacation investment, offset expenses related to travel disruptions and provide emergency travel assistance.
Travel Guard, provided by AIG, is strongly recommended and must be purchased at the time of booking. Our policies do not change for unexpected situations, including, but not limited to, injury, illness, weather events, flight cancellations or travel delays.
For detailed coverage information, please review the Policy of Insurance at checkout or contact Travel Guard directly at 877.249.5376 for specific plan details. Limitations apply—please refer to the Travel Guard Disclaimer for full terms and conditions.
Airport Transportation with Alta/Snowbird Shuttle
Book your transportation to and from the airport with Alta/Snowbird Shuttle. Advance reservations are required. You can add airport transportation to your reservation now or call Snowbird Central Reservations at 1.800.453.3000 (option #2) at least 48 hours prior to your arrival.
Details:
- Flight Information: Please provide your flight details in advance. You can do this over the phone or in the comment section during the online reservation process.
- Confirmation: Alta/Snowbird Shuttle will send a confirmation via email or text 2-3 days prior to your arrival to verify your details.
- Cancellation Policy: Alta/Snowbird Shuttle bookings are non-refundable within 3 days of your arrival.
Resort Fees
Reservation totals include all taxes and a resort fee per night. Resort fees go towards a conservation contribution–The National Forest Foundation matches a portion of the resort fee, which supports initiatives such as the Cottonwood Canyons Foundation–as well as the upkeep and maintenance of amenities throughout Snowbird's lodges.
Driving Requirements & The Traction Law
The Utah Department of Transportation (UDOT) Traction Law goes into effect if there is snow on State Route 210—the road through Little Cottonwood Canyon to Snowbird. The Traction Law requires that all vehicles traveling on SR-210 be equipped with proper traction devices. Drivers can find information about updates to the Traction Law status via UDOT road signs, message boards, notifications on the Snowbird App, on snowbird.com and on Snowbird and UDOT's social media feeds.
Driving Requirements Include:
- 4-wheel drive or all-wheel drive vehicles must have approved snow tires on all 4 tires on the vehicle, at a minimum.
- Approved tires can be identified by an M+S (mud and snow) or a Snowflake symbol on the sidewall of the tire. If you believe your car has adequate tires, we recommend participating in UDOT's Cottonwood Canyon Sticker Program.
- Tires must have sufficient tread to be effective.
- 2-wheel drive vehicles must have 3PMSF tires or tire chains properly fitted on all 4 tires of their vehicle before entering the canyon.
- Properly sized tire chains must be in your possession if snow tires are not mounted to your vehicle.
Vehicles / Rental Vehicles
Traction devices are not a standard issue on cars rented within Utah. If you're visiting Snowbird from out of state and renting a vehicle during your stay, verify with the rental company that your reserved vehicle is AWD or 4WD and has M+S or 3PMSF-rated tires on all wheels. Many rental cars participate in UDOT's Cottonwood Canyon Sticker Program—we recommend asking your rental car provider about available cars that have been approved with a sticker.
Rental car companies that offer snow tires in Utah:
- Enterprise
- National
- Go Rentals
- Alamo
- Budget
- Rugged Rentals
Traction Law Enforcement
Police officers at the entrance of Little Cottonwood Canyon will determine a vehicle's safety based on known road condition information. 2-wheel drive vehicles with 4-mounted snow tires MAY be denied access to the canyon if law enforcement believes they present a hazard to other motorists. Locals can expedite Traction Law screening by participating in UDOT’s Cottonwood Canyons Sticker Program.
Road Closures
- Road closures on SR-210 in Utah are managed by the Utah Department of Transportation (UDOT), not by Snowbird.
- Closures may occur at any time due to potential hazards, slope testing, unsafe driving conditions, rescues or maintenance.
- UDOT is cognizant of the needs of travelers, including skiers, when managing road closures. Closures are promptly announced and communicated through signs, social media, the Snowbird App, snowbird.com and UDOT's website.
- The Sheriff's Department assists in implementing closures using gates and vehicles.
- SR-210 is under the jurisdiction of the Utah Department of Transportation (UDOT), which is responsible for plowing, repairs, signs and avalanche hazard forecasting.
Interlodge
- An Interlodge event occurs when avalanche danger is deemed by UDOT to be extreme—often due to high snowfall—resulting in the confinement of Snowbird patrons and employees to resort buildings during avalanche work via the Town of Alta's Interlodge Travel Ordinance.
- During an Interlodge, road access to Snowbird is shut down while avalanche work is performed by UDOT.
- Travel outside of the buildings at Snowbird, including being in vehicles, is illegal during an Interlodge event.
- Guests staying in Snowbird lodging properties during an Interlodge event, past the duration of their booked departure date will receive a discount on lodging for subsequent nights as long as Interlodge remains in effect.
- Learn more about Interlodge here.
Straight-Line Travel During Interlodge
- "Straight-line travel" permits guests to walk from one lodge or center to another but does not allow access to parking lots or other outdoor areas.
Staying Updated During an Interlodge
- Snowbird App: Receive SMS push notifications for up-to-date news and alerts regarding Interlodge protocol, road conditions and lift openings/closures. Download the iOS or Android version.
- @SnowbirdAlerts X: Find all app alerts on our @SnowbirdAlerts X account.
- Mountain Report: Check the Current Conditions section for reports on hazardous road conditions, closures and Interlodge proceedings.
- In-Resort TVs: Alert updates will be available in common areas of the Snowbird Center, The Cliff Lodge and on the in-resort Snowbird TV channel in each hotel room.
Violating Interlodge under Alta Town ordinances is a Class B Misdemeanor punishable by up to a $1,000 fine and 6 months in jail.
While most Interlodges are planned based on snow forecasts, severe storms or rogue avalanches may result in multi-day Interlodge conditions. Snowbird works to resume normal Tram and lift operations for the next morning, and key resort personnel may be allowed to travel up the canyon.
Interlodge and road closures go into effect for the safety of our guests and staff. During an Interlodge period, UDOT may allow permitted key resort personnel to travel up the canyon.
Cashless Policy
All points of sale at Snowbird lodging properties, restaurants, retail stores, The Cliff Spa, summer activities, parking & valet are cashless, but accept credit, debit and mobile payments.
For those with cash, reverse ATMs are available at no charge and can be found at the Snowbird Center on Level 1 adjacent to Wings, on Level 2 in the Snowbird Center lounge and in The Cliff Lodge Lobby. Prepaid debit cards obtained from the Reverse ATMs are accepted anywhere, not just at Snowbird.
Weapon & Bag Policy
Firearms, ammunition, knives and weapons of any kind are prohibited at Snowbird. We reserve the right not to allow any bag, parcel or other item and to deal with any unattended object, bag or luggage in such a way as we consider appropriate.
Outside Alcohol Policy
Outside alcohol is strictly prohibited within designated special event areas where alcohol is being served. It is not allowed to be brought into or taken out of these areas under any circumstances.
Smoking Policy
At Snowbird, we strive to provide a clean and healthy environment for all our guests and staff members. As part of our commitment to promoting wellness and ensuring the comfort of everyone on our property, we have updated our smoking policy. Please take note of the following changes:
- Non-Smoking Resort: Snowbird is a non-smoking resort, which means smoking is prohibited in all indoor areas.
- Outdoor Smoking: Smoking is only permitted in designated areas located at least 25 feet away from any entrance, exit, window or air intake.
- No Vaping: Vaping is prohibited on the property. This includes the use of e-cigarettes, vape pens and any other vaping devices.
- No Marijuana Use: Marijuana is not allowed anywhere on Snowbird's premises. Regardless of its legal status in certain jurisdictions, we maintain a strict no-marijuana policy to ensure compliance with local laws and regulations and the comfort and well-being of all our guests and staff.
- A room-recovery fee of $250-$500 will be charged for smoking in guest rooms, on balconies or on patios at Snowbird. We kindly request your cooperation in adhering to these updated policies. If you have any questions or require further clarification, please don't hesitate to contact our staff.
Pet Policy
Snowbird is located within the Salt Lake City Watershed Area, which supplies drinking water to residents; therefore, it has a strict dog policy in alignment with local regulations.
Dogs are not allowed in the watershed area, except for specific permitted dogs, such as:
- Search and rescue dogs
- Law enforcement dogs
- Service dogs meeting ADA requirements
- Dogs with a permit from the Salt Lake County Division of Animal Services
- Service dogs must be individually trained and under control at all times
- Owners are responsible for proper waste disposal
- Staff may ask limited questions to verify service animal status
- Out-of-control animals may be removed
- For more details, please refer to the full policy and resources provided
- For more information, visit keepitpure.com and ADA.gov
Individuals who violate the dog policy will be issued a citation by the UPD. Fines begin at $650.