Booking Policies

• Advance reservations and payment in full is required for all lessons to guarantee availability.
• Lift tickets are required in addition to Mountain School programs unless otherwise noted.
• We cannot guarantee accommodation for late arrivals.
• Private lessons begin on November 26, 2026, conditions permitting.
• Group lessons for kids and adults begin on December 12, 2026. Adult Mountain Experience begins on December 19, 2026. All group lessons will end on April 11, 2027, conditions permitting.
• If there is a need to change a lesson at any time (in advance, at check in or after the lesson has started), and there is a difference in cost, this guest will either be charged the difference or reimbursed accordingly.
• Due to the unique quality of our resort location, there are times when the road up Little Cottonwood Canyon (SR-210) and/or lift access is delayed due to avalanche danger. In these cases, we monitor the situation closely and send programs out as soon as there is staff available and conditions warrant. Circumstances change with each situation and therefore it is important for guests to communicate with our staff. If lessons are missed due to these extreme circumstances, we will make every effort to accommodate our guests.

Cancellation Policies

• Changes or cancellations to Group or Private Lessons can be made up to 48 hours prior to the lesson. Every effort will be made to reschedule the lesson. Changes or cancellation requests within 48 hours are non refundable and cannot be rescheduled.
• Cancellations of Specialty Camps must be made at least 30 days in advance and are subject to a $55 processing fee. Cancellations within 30 days are non-refundable.
• All date changes are subject to availability.
• All refunds, date changes and other lesson updates will incur a $55 processing fee.
• Session changes to multi-week programs must be made 2 weeks in advance, will incur a $55 processing fee and are subject to program availability. There are no make-ups, refunds or adjustments for missed days during a scheduled session.
• Refunds are not available due to weather and/or snow conditions or for children who are unwilling to participate or become ill after being in our care 1 hour past the start of their lesson.
• Please arrive before the scheduled start time of your program and plan accordingly. Once groups have been established, late arrivals will not be able to join the lesson. If you miss the start of your lesson, you may reschedule for another available date or attend a future session (for multi-week programs), subject to availability. Refunds will not be issued for missed lessons.
• Pre-season bookings at discounted rates are non-refundable.
• No-shows (any lesson not changed as stated previously) will be forfeited.
• Daily program and private bookings expire at the end of the season. There are no refunds or credits given for lessons not taken.

Satisfaction Policy

• Please let us know immediately if you are not satisfied with your lesson so that we may address your concerns.

Unauthorized Guiding/Teaching

• Snowbird is permitted by the U.S. Forest Service and maintains exclusive rights to offer ski and snowboard instruction within Snowbird’s permit area. Purchasing unauthorized instruction or guiding services at Snowbird violates, among other laws, Utah Code 76-6-409. For the safety and well-being of our guests and in fairness to our staff, Snowbird will not tolerate any unauthorized teaching, instruction or guiding. Any persons suspected of violating these laws and ordinances will be referred to Snowbird Public Safety, County Sheriff and/or the U.S. Forest Service.
   

Cancellation Policies

• Cancellations made by guests more than 30 days prior to your reservation date will receive a refund.
• Cancellations within 30 days of reservation incur a $55 processing fee; this applies to all Mountain Guides products excluding the Private Snowcat. Private Snowcat cancellation fee is still $600.  
• Cancellations made by guests within 7 days or less are non-refundable for all Snowbird Mountain Guide Experiences.
• Snowbird reserves the right to cancel any reservation due to conditions beyond our control. If Snowbird cancels for any reason, you will have the option to reschedule or receive a full refund.

Single Day Trip Payment Plan

Payment Policy

• Deposit
  • Reservations made 30 days before the reservation date require a deposit to complete the booking. The Deposit amount is based on the total price of the product or service purchased.
  • Balance Payment: The remaining balance is due 30 days before the scheduled trip date. The card on file will be charged the remaining balance 30 days before the reserved fly day. If you’d like to arrange a different form of payment, please contact our office.
  • Reservations made within 30 days of the reserved date require full payment to complete the booking.

Cancellation/Reschedule Policy

• Cancellation by the Guest
  • 30 Days Before: Guest cancellations 30 days before the scheduled trip date are fully refundable.
  • 29 Days - 48 Hours Before: Guest cancellations within 29 days to 48 hours before the scheduled trip date will result in the loss of the Deposit.
  • Less than 48 Hours Before: Guest cancellations within 48 hours will result in the loss of the full payment. (Total cost of fly day including tax).
• Rescheduling
  • Guests may reschedule a trip 48 hours before the scheduled trip date, depending on availability. Guests have one (1) calendar year from the original reservation date to reschedule. No refunds are provided on rescheduled reservations.

Delayed Start or Shortened Day Due to Weather

• If a weather delay occurs, guests are required to be available to fly up until 12 pm. If you’re unavailable during that time and the operation launches, then you will be charged for the full price of the day. After 12 pm, you have the option to participate and if you choose not to fly with us, you will be refunded the difference between the heli-ski rate and the nonrefundable deposit.
• In the event weather conditions reduce the length of the ski day, guests will receive a refund of $200 per run (out of 6) not received for the Single Day Individual Seat. Our Single Day Private guests will have their heli-ski day prorated based on Hobbs flight time, with a minimum of 1 flight hour. Any trips between 2 and 1 flight hour will be prorated to the tenth of an hour and any difference in pay will be refunded to the guest. Any trips that go over 2 hrs of Hobbs flight time will be prorated charged to the tenth of an hour at a $6,000 per hr rate.

Multi-Day Package Payment

Payment Policy

• Guests may choose to pay in full at the time of booking or pay 50% of the total trip cost at the time of booking. The remaining 50% balance is due 30 days before the scheduled trip start date.

Cancellation Policy

• Reservations are fully refundable up to 30 days prior to the arrival date.
• Changes or cancellations made 29 to 15 days prior to the arrival date incur a maximum penalty of 2 nights, particularly if these changes result in a devaluation of the reservation.
• Changes or cancellations made 14 days or less from the arrival date render the reservation fully nonrefundable. Early departures, late arrivals, or no-shows are considered cancellations and are nonrefundable.

Travel Insurance:
Purchasing trip insurance is highly recommended, especially as the top three reasons for cancellation within the penalty period are injury, illness, or adverse weather conditions.
Travel Insurance is 7.7% of the total value of the reservation and must be purchased at the time of booking.

Weather Guidelines

We prioritize your safety and enjoyment. While we strive to provide an unforgettable experience, certain weather conditions, such as heavy snow, high winds, or low visibility, can prevent us from flying safely. If your Single Day trip or Multi-Day package is impacted by weather conditions, we offer the following:

Alternative Experience: Powderbird will provide an alternative experience at Snowbird Resort at the cost of the Single Day Deposit, or a small portion of the Multi Day Package, as applicable. Powderbird Guided Day at Snowbird Ski Resort includes:

• VIP Tram & lift line access, guide half day, guest pass all day
• Buffet-style breakfast & lunch served in our heliport lounge
• Ski-in/ski-out access to our heliport all day featuring secure gear storage
• Designated parking at our heliport
• Same timeline as fly day, guides return to heliport around 1 pm for lunch

Opt-Out of Alternative Experience: If a guest chooses to opt out of the alternative experience, their Deposit will be kept on account for one (1) calendar year from the original booking date to be used for a future reservation. If the Deposit is not used within 1 calendar year, it is forfeited.

Multi-day Package:

In addition to the Alternative Experience listed above, Multi-Day Package guests will receive the following reimbursement for each day that heli-skiing is not provided:

• No Fly Day, Multi-Day Individual Seat: On days the helicopter is not able to fly due to weather, guests will receive:
  • $1,475 back for trips occurring January 4 - January 28 and March 19 - March 25
  • $1,575 back for trips occurring February 1 - March 18
  • $900 back for trips occurring January 4 - January 28 and March 19 - March 25, if booked during the Powderbird Black Friday Sale.
• No Fly Day Multi-Day Private Group: On days the helicopter is not able to fly due to weather, Private Helicopter guests will receive:
  • $15,400 back for trips occurring January 4 - January 28 and March 19 - March 25
  • $16,600 back for trips occurring February 1 - March 18
  • $10,300 back for trips occurring January 4 - January 28 and March 19 - March 25, if booked during the Powderbird Black Friday Sale.
• Shortened Days, Multi-Day Individual Seat: On shortened days, guests will be refunded $200 for the runs (out of 6) they did not receive.
• Shortened Days, Multi-Day Private Group: On shortened days, guests will be charged a minimum of $6,000 for the flight and a prorated amount for each additional Hobbs hour that the helicopter is able to fly at a $6,000 per hour rate.

Weight Limit Policy

The safety of our guests is our top priority. The weight and balance of the aircraft is crucial to a safe helicopter skiing operation. To ensure compliance with flight safety regulations, we have established a weight limit policy. Please review the following guidelines before booking your flight:

• At the time of booking, each guest must accurately disclose their weight while dressed in street clothes. Upon arrival, guests are weighed in their ski gear to confirm total weight. If a guest’s weight exceeds the helicopter’s capacity, adjustments may be necessary.
• Guests who weigh 240 pounds or more may be subject to purchasing a second seat at the time of booking, which will be left empty for distribution purposes.
• If a guest misrepresents their weight, they may be subject to the following:
  • Not being able to fly with your group
  • Denied participation without a refund

Fly-In Policy (Return to Powderbird)

We reserve the right to remove a guest from the trip at any time and fly them back to the Powderbird heliport for any of the following reasons:

• Guest poses a risk to themselves or others
• Guest is negatively impacting other guest’s experience
• Guest is unable to keep up with the pace of the group
• Guest is injured

If a guest is flown back to the Powderbird heliport, they are responsible for the full cost of the day.